About UDNI | Learn About Us and Our Exceptional Journey

About Us

At UDNI, we champion Central Pennsylvania's SMBs with security-first IT solutions

Small to medium-sized businesses in Central Pennsylvania face unique challenges. From struggling with inadequate internet services, grappling with regulatory compliance, to the frustrations of unresponsive IT support, the roadblocks can seem endless.

You deserve more than just solutions; you need a partner that understands the heartbeat of your business. Enter United Datacom Networks, Inc (UDNI). Our ethos is simple: to provide top-tier IT support that puts your needs first. With a keen focus on cybersecurity services, we've empowered several business to thrive without security constraints.

Our team, boasting several years of experience in the field, specializes in transforming IT challenges into opportunities. Whether it's cybersecurity concerns, cost management, or subpar service from current providers, we're here to elevate your IT experience.

Rapid and efficient support

With a 90% first-contact resolution rate and an average response time of 15 minutes, we've demonstrated our commitment to resolving client issues promptly and effectively.

Security first approach

Emphasizing cybersecurity in our services addresses a critical and growing concern for businesses. Our approach prioritizes safeguarding our clients’ digital assets.

Elite partnerships and certifications

Our affiliation with prominent bodies like Microsoft and COMPTIA positions us as a credible and reliable partner, demonstrating our professional competence and dedication to quality.

We provide nothing short of excellence!

Let our numbers speak!

15 mins

Average response time

30 mins

Average plan to resolution time

90%

Direct first contact resolution rate

<10%

Tickets reopened

10+

Years of dedicated service

30 years

Combined team experience

awesome

Our history

Pioneering IT services with a security-first approach

Over a decade ago, in the heart of Central PA, a vision for a different kind of IT service was born. UDNI was not just an entrepreneurial dream but a response to a gaping need within the community. Small and medium-sized businesses, the backbone of our economy, were navigating an increasingly complex digital world without adequate support.

Our founding philosophy was simple yet profound: to provide a security-first approach in IT management. We observed that businesses were not just seeking IT solutions but a partner who could guide them through rapidly evolving technological landscapes.

Leading the way in cybersecurity & innovation

We recognized early on that the local market was hesitant to adopt new technologies and cybersecurity measures. This insight allowed us to tailor our services uniquely to our clientele. From day one, our mission has been to offer best-in-class defenses against technology threats while keeping businesses updated with the latest in IT.

Our journey has been one of relentless commitment to our clients. We've stayed true to our roots - treating clients and our team like family, all the while delivering best practice cybersecurity defenses with unmatched helpdesk support.

Transforming IT challenges into opportunities for growth

At UDNI, our approach to IT challenges is rooted in understanding and action. We've consistently transformed obstacles into opportunities for growth and security. Our clients often share stories of transformation. These stories are a testament to our commitment.

Our helpdesk response and resolution, trusted technical advisor expertise, and personalized approach set us apart. We're not just providing IT services; we're building relationships, ensuring that each client feels heard, valued, and confidently equipped in their IT journey.

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Hear from our clients...

“UDNI has adopted a true sense of the importance of the interactions between our regulated industry business-critical toolsets, our IT systems, the security therein, and the continuity thereof in our day-to-day operations.”

Frederick Accounting PC

“UDNI helped us update our technology so that we feel safer as we try to traverse today’s turbulent cyber threat landscape with UDNI at the wheel. “

The DelGrosso Family of Companies

“The team at UDNI is relentless in pursuit of following the NIST Cybersecurity Standards best practices to help us deliver on our mission to our customers“

Securing your business, enhancing your peace of mind